Who we are
Our website address is: https://shifahealthcare.ae
We ask that you read this privacy notice carefully as it contains important information on who we are, how and why we collect, store, use and share personal information, your rights in relation to your personal information and on how to contact us and other organizations in the event you have a complaint. Please see the section on ‘Your rights’ for more information.
We are Shifa Home Health Care Service; we can provide care and support services to the people we support we collect and use certain personal information about you.
Personal information means any information about you from which you can be identified, but it does not include information where your identity has been removed (anonymous data).
As the ‘controller’ of personal information, we are responsible for how that data is managed. The General Data Protection Regulation (“GDPR”) & DIFC, which applies in the United Arab Emirates sets out our obligations to you and your rights in respect of how we manage your personal information.
As the ‘controller’ of your personal information, we will ensure that the personal information we hold about you is:
- used lawfully, fairly and in a transparent way.
- collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes.
- relevant to the purposes we have told you about and limited only to those purposes.
- accurate and kept up to date.
- kept only as long as necessary for the purposes we have told you about.
Please note when we refer to:
- A “public body” we mean any organisation in the UAE which delivers, commissions or reviews a public service and includes (but is not limited to) the Ombudsman, local authorities, councils, unitary authorities, clinical commissioning groups, health and social care trusts, the National Health Service as well as their arm’s length bodies and regulators.
- A “social or health care professional” we mean any person who provides direct services, acts as consultant or is involved in the commission of your healthcare or social care services, including (but not limited to) your General Practitioner (GP), Physiotherapists, nurses and health visitors, physiotherapists, occupational therapists, hospital staff, social workers and other care and support related professionals.
- Website search engine: Our website search queries and results are logged anonymously to help us improve our website and search functionality. No user-specific data is collected by either Shifa Home Health or any third party.
The personal information we collect and use in relation to people who enquire about and use our services
Information collected by us
When you enquire about our care and support services and during the course of providing care and support services to you, we collect the following personal information when you provide it to us:
- Your name, home address, date of birth and contact details (including your [telephone number,][email address]) and emergency contacts (i.e. name, relationship and home and mobile numbers)
- Your allergies and any medical, physical or mental conditions and in particular your care needs
- Credit or direct debit details (if you pay for some or all of our services using one of these methods)
Information collected from other sources
- We also obtain personal information from other sources such as:
- your allergies and any medical, physical conditions and in particular your care and support needs, from any appropriate external social or health care professionals (including your GP)
- your name, home address, date of birth, contact details, needs assessments and financial assessments from any appropriate external social or health care professionals (including any relevant public body regardless of whether you are publicly funded)
How we use your personal information
We use our customers’ personal information to:
- prepare, review and update a suitable care plan, describing the nature and level of care and support services which you have requested we supply to you
- to communicate with you, your representatives and any appropriate external social or health care professionals about your individual needs and personalize the service delivered to you
- invoice you for the care and support services in accordance with our terms and conditions
- carry out quality assurance procedures, review our service and improve our customer experience (please note that feedback can also be provided anonymously)
Who we share your personal information with
We regularly share your medical information with appropriate external social or health care professionals (including your GP and physiotherapist) and any individuals you have nominated as your representative. This data sharing enables us to establish the type of care and support you need. It also allows us to design the right care package to suit your individual circumstances, including if (in future) you decide to receive care from an alternative provider.
We will share personal information with law enforcement or other authorities if required by law. This includes information required by public bodies to evidence our compliance with the applicable regulatory framework. We are also required to share personal information with external social or health care professionals, including public bodies and local safeguarding groups (in some circumstances) to ensure your safety. We will not share, sell or trade your personal information with any other third party.
Whether information has to be provided by you, and if so why
The provision of your medical, physical condition is necessary to enable us to create a care plan and to provide you with suitable care and support services. Without this information, we will not be able to assess your care needs or provide any care services to you.
The provision of your name, home address is required so that we can arrange a care worker to attend your home to deliver the services and so that we can invoice you for the fees.
We will inform you at the point of collecting information from you, whether you are required to provide the information to us.
How long your personal information will be kept
we will hold the personal information kept within your client file as long as is required to demonstrate compliance with our regulatory framework and the law.
Under the GDPR & DIFC you have a number of important rights free of charge. In summary, those include rights to:
- Fair processing of information and transparency over how we use your use personal information;
- Access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address;
- Require us to correct any mistakes in your information which we hold;
- Require the erasure (i.e., deletion) of personal information concerning you, in certain situations. Please note that if you ask us to delete any of your personal information which we believe is necessary for us to comply with our contractual or legal obligations, we may no longer be able to provide care and support services to you;
- Receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations;
- Object at any time to processing of personal information concerning you for direct marketing;
- Object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you;
- Object in certain other situations to our continued processing of your personal information;
- Otherwise restrict our processing of your personal information in certain circumstances;
- Claim compensation for damages caused by our breach of any data protection laws.
How to contact us
If you would like to exercise any of those rights, please contact us:
Telephone: 04 2291240
Postal Address: Aspin Commercial Tower, Office 1304 Budget Business Centre Sheikh Zayed Rd Dubai, United Arab Emirates(UAE).
All subject access requests should be made in writing and sent to the email or postal addresses above. There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.
We will respond to your subject access request within one week of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of one month from the date we receive your request. You will be kept fully informed of our progress.
Keeping your personal information secure
We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorized way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorized manner and are subject to a duty of confidentiality.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
If you want detailed information from, Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems,
How to complain
We hope that we can resolve any query or concern you raise about our use of your information.
Changes to this privacy notice
This privacy notice was last updated on 13 Aug 2022.
We may change this privacy notice from time to time, so please check this page regularly.
Do you need extra help?
If you would like this notice in another format (for example: audio, large print, braille) please contact us (see ‘How to contact us’ above).